General sales conditions
We invite you to read our general sales conditions.
These general conditions of sale govern all relations between our Company:
TRENDENATURECBD
Sales and orders placed on the Site with TENDANCENATURECBD are exclusively governed by these general conditions of sale to the exclusion of any other document or correspondence from the CUSTOMER.
The fact of placing an order with TENDANCENATURECBD necessarily implies, as an essential and decisive condition, the full and unreserved acceptance by the CUSTOMER of these general conditions of sale.
The fact that TENDANCENATURECBD does not take advantage at a given time of any one of these general conditions of sale may in no case be interpreted as a waiver by TENDANCENATURECBD, to take advantage of any of the said conditions at a later date.
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ORDERED
To place an order, the CUSTOMER must complete the order form appearing on the Site. The order does not become final and the sales contract is only formed when it has been confirmed by TENDANCENATURECBD.
All orders will be invoiced in accordance with the rate appearing on the Site on the date the order is registered by TENDANCENATURECBD.
Despite all the care taken, TENDANCENATURECBD cannot guarantee the availability of all the items offered on the Site at the same time. In the event that one of the items ordered is out of stock, TENDANCENATURECBD will replace the missing product with an equivalent or higher quality product (at no additional cost) to avoid any delay in delivery, unless the CLIENT expressly indicates when ordering.
If the products prove to be permanently unavailable (out of stock, etc.) after ordering, TENDANCENATURECBD will automatically cancel the CUSTOMER's order and inform him by e-mail before reimbursing any sums that may have been paid for the part related to the missing products.
TENDANCENATURECBD reserves the right to cancel any order from a CUSTOMER who has not paid for a previous order.
The information given by the CUSTOMER when placing his order commits him: in the event of an error, TENDANCENATURECBD cannot be held responsible for the impossibility in which it could be to deliver the product.
The photographs, diagrams or drawings illustrating the products are reproduced only for indicative purposes and do not enter into the contractual field.
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PRICE
The prices of the products are indicated in euros including all taxes, excluding shipping costs. The shipping costs are the responsibility of the customer (except mention or special conditions).
Any change in the VAT rate will automatically be reflected in the price of the products.
The accepted payment methods are credit card and checks. The product invoice will be inserted in the package containing the product ordered.
Our prices are valid from 01/01/2021 and may be modified without prior notice. These tariffs replace and cancel any previous tariff.
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REGULATIONS
Our products are payable on order by credit card (VISA, EUROCARD, MASTERCARD).
Any unpaid bills linked to a lack of funds in the CLIENT's account or to incorrect bank details communicated by the CLIENT will result in the invoicing of a flat rate of € 20 per payment incident.
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SECURITY OF TRANSACTIONS
In order to optimize the security of transactions, on the Internet, an SSL (secure socket layer) online payment system is offered to the customer which allows the customer to encrypt, with a key of 128, the customer's bank card number.
However, the guarantees granted by the “Company” for transaction security are identical to those obtained by the “Company” from software manufacturers.
Warning: to be able to benefit from the secure SSL payment method, the customer must use browsers compatible with the SSL system.
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DELIVERY
Delivery times are only indicative and without guarantee. Exceeding these deadlines can in no case give rise to penalties for delay, damages.
Delivery in mainland France: Shipping costs are free for any order delivered to the same address and for an amount greater than 50.00 €.
Below 50.00 €, the delivery costs will amount to 6.90 €.
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DELIVERY DELAY
Except in cases of force majeure, delivery times will be, within the limits of available stocks, those indicated below. Delivery times run from the date of registration of the order.
France: Metropolis + Corsica: deadline of 4 working days.
In the event of delay, the TENDANCENATURECBD cannot be held responsible, for any reason whatsoever. Consequently, no claim for compensation of any kind whatsoever can be claimed by the customer from the “Company”.
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PROPERTY RESERVE
TENDANCENATURECBD expressly reserves ownership of the products delivered until full payment of their price in principal and interest. The mere delivery of a payment document does not constitute payment. The above provisions do not prevent the transfer to the customer of the risk of loss or deterioration. In the absence of full payment, the "Company" will be entitled to demand the return of the material delivered. The costs that may be incurred for this return will be borne by the customer.
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SIGNATURE AND PROOF
For any payment by credit card on the Site, the certificate issued by the electronic payment manager will constitute proof of the amount and date of the transaction, in accordance with the provisions of articles 1316 et seq. Of the Civil Code.
In all cases, the validation of the order constitutes signature and express acceptance of all the operations carried out on the Site.
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RETURN
Our products travel at the risk and peril of the CUSTOMER. It is the CUSTOMER's responsibility to always check his package as soon as it is delivered to him by the carrier.
We can not be held responsible for any damage to the order due to transport or delivery.
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VERIFICATION OF DELIVERED PRODUCTS
The customer is required to check the condition of the packaging and the conformity of the product delivered.
Any complaint about apparent defects or non-conformity of the delivered product must be reported by the customer, within three working days from the date of receipt of the product by the customer, by sending:
In the absence of a complaint made within the aforementioned period, the delivered products will be deemed to comply and accepted by the customer.
No product can be exchanged before having been returned and received by TENDANCENATURECBD by calling 04 79 63 04 58.
In the event that the CLIENT's claim is accepted by TENDANCENATURECBD, the latter will, at its choice and depending on available stocks, exchange or take back the returned products, any recovery giving rise to the establishment of a credit note. corresponding.
Return costs are the responsibility of the CUSTOMER.
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RIGHT TO RETRACT
The withdrawal period granted to the customer on the purchase of goods, within the framework of the law, is 7 clear days, from the date of receipt of his order. During this period, the customer can return, at his expense, without other penalties, the product (s) that do not suit him, to the company address.
The customer can then choose between, on the one hand, the reimbursement of the sums paid in return for the reshipment of the product (s) and, on the other hand, the exchange of the product (s) ordered. It is understood that the product (s) returned at the customer's expense must be in good condition, as delivered by TENDANCENATURECBD.
In the event of partial cancellation of an order, TENDANCENATURECBD will retain the benefit of the shipping costs corresponding to the product (s) delivered.
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PERSONAL DATA
In accordance with the amended law n ° 78-17 of January 6, 1978 relating to data processing, files and freedoms, the CUSTOMER has the right to access, modify, rectify and delete data concerning him. .
Any request on this subject should be addressed to the Company TENDANCENATURECBD, by mail, fax or to the email address lc.tendancenature@icloud.fr.
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INTELLECTUAL PROPERTY
The Site and all the elements composing it are the exclusive property of TENDANCENATURECBD.
The CUSTOMER refrains from copying or downloading all or part of the content of the Site, except with the prior written authorization of TENDANCENATURECBD.
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APPLICABLE RIGHT
These general conditions of sale are subject to French law. In the event of a dispute, only the Tribunal de commerce d'Instance or de Grande Instance of Paris is competent.
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SPECIFIC CONDITIONS OF SALE APPLICABLE TO ORDERS BY FAX AND POSTAL MAIL
TENDANCENATURECBD also offers the customer to order the products by fax and / or post.
By ordering the products with the aforementioned supports, the customer declares to have read and irrevocably accepted the General Conditions of Sale as well as the Specific Conditions applicable to the sale by fax and postal mail set out below:
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ORDER REGISTRATION
The order is deemed to have been recorded by TENDANCENATURECBD, from the date of the order, if it is placed before 12 noon and if it is a working day. The order is deemed to have been recorded by the “Company” on the working day following the date of the order, if it is placed after 12 noon.
The order is deemed to be recorded by the "Company" from the date of receipt of the order form with its attached payment. As from the recording of the order, the latter is considered as irrevocable and can only be called into question in the cases exhaustively provided for below.
In the event of a shortage of stock, TENDANCENATURECBD will contact the customer, within three working days of the order being placed, to offer him what the customer already accepts, i.e. a new reception period. of the product, either a replacement product, or the cancellation of the order.
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PRICES, PAYMENT AND INVOICING
The accepted payment methods are credit card, check.